Shipping Policy

Shipping Rates

We keep shipping simple:

• Free shipping on orders over $160
• $25 flat rate on orders $90–$160
• $90 minimum order — we can't offer small orders due to international shipping costs

There are no tiered rates, no weight calculations, no surprises at checkout.

Where We Ship

We currently ship to the United States and Canada. We're starting here while we build out our logistics, with more regions to follow.

Where Your Coffee Comes From

Your coffee ships direct from our roasting partner, Grano x Grano, in Mexico. This is the whole point of Direct Coffee: you're not getting a warehouse bean that's been sitting around. You're getting coffee that was roasted and packed for your order.

Because of this direct-from-roaster model, shipping takes a bit longer than a domestic warehouse. That's a trade-off we think is worth it.

US Customers — Customs & Duties

Roasted coffee imports from Mexico are generally duty-free under USMCA trade agreements. However, US orders may be subject to customs processing fees charged by the carrier. These fees are outside our control and are the responsibility of the buyer. We'll always be transparent about this at checkout.

Delivery Times

Typical delivery is 5–10 business days after your order is placed. Customs clearance (for US orders) and carrier routing can affect timing. We'll send you a tracking number as soon as your order ships.

During peak periods (holidays, new releases), allow a few extra days.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can use it to follow your package through the carrier's website.

If you haven't received a tracking number within 3 business days of placing your order, reach out at our contact page and we'll look into it.

Damaged or Missing Orders

If your order arrives damaged or doesn't show up, please contact us right away. See our Returns & Refunds policy for how we handle these situations.