Shipping Policy
Fresh coffee, delivered straight from the roaster
Shipping Rates
We keep shipping simple:
- Free shipping on all orders $75+
- $75 minimum order
No flat rates, no weight calculations, no surprises at checkout.
Where We Ship
We currently ship to the United States and Canada.
Where Your Coffee Comes From
Your coffee is roasted fresh in the week leading up to shipment. It's then held for at least 3 days to allow offgassing — this is what makes freshly roasted coffee taste so much better. Only then does it ship.
We don't keep beans sitting in a warehouse. Every order is roasted to order, which means you're getting coffee at its peak.
US Customers — No Customs Fees
We ship US orders through a domestic resender. This means your order enters the US as a consolidated shipment and is forwarded to you domestically — so you won't see the ~$32 customs inspection fee that direct international shipments can attract.
Delivery Times
We ship once to twice per week. Expect delivery in 4–10 days from when you place your order. We'll send you a tracking number as soon as your package ships.
During peak periods (holidays, new releases), allow a few extra days.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can use it to follow your package through the carrier's website.
If you haven't received a tracking number within 3 business days of placing your order, email us at hello@directcoffee.shop and we'll look into it.
Damaged or Missing Orders
If your order arrives damaged or doesn't show up, please contact us right away. See our Returns & Refunds policy for how we handle these situations.