FAQ

When you place an order, it goes straight to our roasting partner, Grano x Grano, in Mexico. They roast and pack your coffee specifically for your order, then ship it direct to you. No middleman, no warehouse, no sitting on a shelf for months. You get fresher coffee and the roasters get a fair price for their work.

We offer whole bean, coarse grind (French press), medium grind (drip/pour-over), and fine grind (espresso). Select your preferred grind at checkout. If you're unsure, whole bean keeps the longest and gives you flexibility.

Your coffee is roasted and packed to order, then shipped directly. Given typical delivery of 5–10 business days, you're receiving coffee that's roughly 1–2 weeks post-roast by the time it reaches you. For specialty coffee, this is considered ideal — fresh off the roaster is actually too gassy for good extraction. You want a few days of rest. What you won't get is a bag that's been sitting in a warehouse.

Yes. Once your order ships, you'll receive a tracking number by email. If you don't see it within 3 business days of ordering, check your spam folder or contact us and we'll sort it out.

If your coffee arrives damaged — bag torn, contents spilled, or anything obviously wrong — take a photo and reach out to us right away. We'll replace it. See our Returns & Refunds page for full details.

Minimum order is $90. Orders $90–$160 ship for a $25 flat rate. Orders over $160 ship free. Our coffees range from $32–46/lb, so 3–4 lbs typically hits the free shipping threshold. US orders may be subject to customs processing fees — see our Shipping Policy for details.

Not yet. We're starting with the US and Canada while we build out our logistics. International shipping is on the roadmap.

Use our contact page. We typically respond within one business day.