Returns & Refunds

The Short Version

Coffee is a perishable food product — we can't accept returns once an order has shipped. But if something goes wrong on our end, we'll make it right.

What We'll Replace

Contact us and we'll send a replacement if:

• Your order arrives damaged (torn bag, spilled contents, broken seal)
• You received the wrong item (wrong coffee, wrong grind, wrong quantity)
• Your order never arrived and tracking confirms it's lost

For damaged orders, a photo helps us process the replacement faster and lets us flag the issue with our shipping carrier.

What We Don't Accept

• Returns on coffee that has been opened and used
• Returns because you didn't enjoy the taste — coffee preference is subjective, and we're upfront about flavor profiles in our product descriptions
• Returns on orders that arrived as described

Refunds

If we determine a refund is appropriate (for example, an order that's confirmed lost in transit), we'll process it to your original payment method. Refunds typically appear within 5–10 business days depending on your bank.

How to Request a Replacement

Use our contact page. Include your order number and a brief description of the issue. If the order arrived damaged, attach a photo. We'll respond within one business day.

Questions?

If you're unsure whether your situation qualifies, reach out anyway. We'd rather hear from you than have you end up with a bad experience.