Privacy Policy

How we handle your information

Last updated: March 2026

Who We Are

Direct Coffee operates directcoffee.shop, an e-commerce site connecting customers with independent coffee roasters in Mexico. When you use our site and place orders, you're sharing some information with us. This policy explains what we collect, how we use it, and your rights.

What We Collect

Order information: When you place an order, we collect your name, email address, shipping address, and order details (items, quantities, preferences). This is necessary to fulfill your order.

Payment information: We use Stripe to process payments. We never see or store your full card number. Stripe handles payment data directly — see Stripe's Privacy Policy for how they handle it.

Usage data: We use Cloudflare, which may collect standard server logs (IP address, browser type, pages visited, referrer). This data is used for security and performance.

Cookies: We use cookies for session management (keeping your cart intact while you shop). We don't use tracking or advertising cookies.

How We Use Your Information

  • Fulfill and ship your orders
  • Send order confirmations and shipping notifications
  • Respond to customer service inquiries
  • Improve our site and services

We don't sell your data. We don't share it with third parties except as required to fulfill your order (shipping carriers, our roaster partners) or as required by law.

Data Retention

We retain order and account information for as long as necessary to fulfill orders, resolve disputes, and comply with legal obligations. You can request deletion of your data by contacting us (subject to legal retention requirements).

Your Rights

Depending on where you live, you may have rights to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us via our contact page.

Third-Party Services

Our site uses:

  • Stripe — payment processing
  • Cloudflare Pages — hosting and CDN

Each has its own privacy policy governing how they handle data.

Changes to This Policy

We may update this policy as our business grows. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact

Questions about this policy? Contact us.